The SightMill NPS Blog
What's happening at SightMill - all about Net Promoter Score
View detail customer data with every survey response
We've launched a new view in SightMill that allows you to see detailed data about your customers together with their feedback - allowing you to better understand how customer experience differs by segment, by product, region or even by sales rep.
Drive new business with your Net Promoter Score
Tracking and calculating Net Promoter Score is often pushed into the remit of the marketing team and it’s tempting to see NPS as a customer service tool. The reality is that NPS is as much a tool of perception than it is of customer reaction. How potential customers contribute to your NPS surveys - and other online reviews for that matter - plays a significant part in whether they buy and then recommend your company, product and brand.
How investing in customer feedback software pays off
Are you considering customer feedback software? You know it’ll provide great, actionable feedback to improve your customer experience or help improve employee retention, but perhaps you are unsure how to justify the cost or how to determine if it’s a worthwhile investment.
NPS driving best practice customer service from Rackspace
Security was a must-have when we chose a technology provider to manage our servers, however, one of the other key reasons we chose Rackspace is its focus
on a customer-centric approach, using Net Promoter Score at the heart of its
strategy. For us, it made perfect sense for an NPS software provider like
SightMill to partner with an NPS-focussed company like Rackspace!
Send NPS surveys to and from 1000s of software products
Connecting SightMill directly to your business software will automate the process of sending surveys or receiving survey results – saving your time and effort. We support two APIs and support for a Salesforce; now we have launched our Zapier application to connect to 1000s of software products from CRMs to helpdesk, invoicing to spreadsheets.
A SightMill case study from a leading mutual housing exchange service
Case study: HomeSwapper is the UK’s leading mutual housing exchange service with over 450 paying landlords and more than 250,000 active users. HomeSwapper turned to SightMill to measure customer satisfaction using Net Promoter Score. Here's how it worked.
Customer Experience Blogs to Follow
To give you a broader view from some of the
best bloggers on the subject, we've put together a round-up of the top customer
experience blogs that we’re sure you'll find useful.
A SightMill Case Study From An Education eLearning Company
Case Study: Education providers are fast becoming leaders in the use of NPS, especially E-learning companies. We asked one of our customers in this sector to tell us why NPS has been so fundamentally valuable to their growth and development.
Using NPS for accountants and accountancy firms
How using feedback can improve business results for accountancy firms
A SightMill case study from a small online retailer
“Cause it’s awesome” – a SightMill case study from a small online retailer
We run a website that sells premium toys and baby gifts; we’re based in the UK but ship all over the world. Making sure that our website is as good as our products is vital to our long-term success.