CSAT (Customer Satisfaction) surveys are designed to help you understand how satisfied customers are with your products or services and generates actionable insights to help you make improvements and so improve satisfaction.
CES (Customer Effort Score) surveys are specifically designed to help you improve elements of your customer’s interaction with your organisation. It helps you understand how difficult it is for a customer to carry out a particular task so you can improve and make it easier for your customers.
Need to create a new survey Project with all your settings
and designs? It’s quick and easy to copy a complete Project with the new duplicate
feature in SightMill.
So many of our customers organise their businesses with a geographic
focus, it made perfect sense to launch a mapping feature to allow you to view
your customer satisfaction scores by city, region or country.
We’ve released the latest of our integrations – connecting AroFlo with SightMill – and allowing any business that uses the popular AroFlo service management platform to send out customer surveys automatically once a service job has been completed.
We’ve been listening to our customers and adding new features over the last few months. One of the most requested has been keyword analysis that helps marketing, product and business teams better understand the sentiment and meaning of the customer feedback.