The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

New SMS text message surveys help you gather feedback direct from mobile phones

December 2018

SightMill now supports SMS text message surveys! We’re delighted to report that we now let you gather feedback from customers by SMS text message.

Navigate feedback with ease with our new dashboard features

November 2018

We’ve had a busy early autumn and have released a new dashboard design that makes it easier to navigate and understand the feedback you’re gathering. And a huge thanks to all our customers who helped with feedback!

Spread out survey emails over a of period time with our email drip campaigns

October 2018

Sometimes you want to send out an email survey to all respondents in one hit, sometimes you want to drip feed it out to respondents over a period of weeks. Now, you can do either with our new email drip campaign feature

Keeping track of responses to customer feedback

August 2018

To help you track which team member has contacted your customers, we've added a couple of features that let you add a comment (for internal use only) to any customer feedback and to mark it as 'completed' if a team member has finished the follow-up.

Automatically Tag Customer Comments

November 2017

It's great to be able to release new features that really help you save time and can improve your understanding of what can help improve customer engagement. So we're delighted to launch our automated tagging feature that lets you setup rules to apply tags to customer feedback comments and verbatims. Sounds simple - and for any of our Net Promoter Score software users, it's a real time-saver!

NPS surveys on your WordPress site

October 2017

We're delighted to release our WordPress NPS plugin that's designed to make it incredibly easy to gather customer feedback from your website by adding SightMill Net Promoter Score surveys to your WordPress-powered website.

NPS Surveys For Your Event or Conference

September 2017

We're delighted to release our Event NPS feature: specially designed to offer delegate feedback and Net Promoter Score (NPS) surveys for events, training sessions, and conferences.

This new Event NPS feature provides mobile-first NPS surveys to deliver instant Net Promoter Score feedback from delegates attending your event.