Acting on customer feedback will help you improve customer happiness, deliver better service and improve your products.
We make it easy for you to manage customer feedback surveys by email, on your website or at events. Take the tour.
Trusted by startups to global corporations, we're GDPR-compliant and ready to help any size company implement effective customer feedback using the Net Promoter Score (NPS) methodology.
Reach your customers effectively using NPS surveys delivered by email, within your website, by SMS, and even at events.
You choose how and when to ask for feedback then let SightMill manage the process.
Use our tools to segment your customers in any way you want: Compare results between, for example, users of different products, customers with different sales reps, price points and much more.
Automatically tag customer comments according to what they say, adding even more depth to your insight.
And we automate all these processes to save you time and ensure you focus on changing and improving the customer experience.
There's a huge positive impact if you can respond to customer feedback and complaints in real-time.
SightMill automatically routes customer feedback to the right teams.
Your teams see only the relevant feedback and can act immediately to improve the customer experience.
Add NPS surveys to your existing email or CRM system - we integrate with Zendesk, Salesforce, WordPress, Slack, and Zapier (so connecting to 100s of CRMs, email marketing tools, and platforms) to keep you connected.
It's really powerful to hear and act on the feedback from our delegates in real-time to make our training experience ever better; the SightMill team has been great at helping us achieve this.
SightMill makes it easy for us to listen to our users and provide the best possible experience on Fastcase.com.
I'm really impressed how SightMill makes it so easy to get real-time customer feedback via our website and after live training events.
Loved the links to Slack - our teams know instantly when there's customer feedback for their department.
Great to have this level of insight that's really helped improve our market-leading website!
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc.,
Fred Reichheld and Satmetrix Systems, Inc.