The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

The costs of customer feedback and NPS software

September 2019

Budgeting for a customer satisfaction software is not always straightforward. You know you want to achieve a better understanding of the drivers to improving customer experience, but what are the costs of different features and how can you compare products to make the right choice? Our guide helps you plan for the right buying decision when choosing NPS software.

Net Promoter Score Software Buyers Guide

August 2019

Choosing the best Net Promoter Score (NPS) software for your business is no easy task. We talk to hundreds of businesses about their requirements for customer or employee feedback systems and explain the top ten types of feature that form the decision-making process of most customers as they look to choose the best Net Promoter Score software for their needs.

View detail customer data with every survey response

July 2019

We've launched a new view in SightMill that allows you to see detailed data about your customers together with their feedback - allowing you to better understand how customer experience differs by segment, by product, region or even by sales rep.

Drive new business with your Net Promoter Score

July 2019

Tracking and calculating Net Promoter Score is often pushed into the remit of the marketing team and it’s tempting to see NPS as a customer service tool. The reality is that NPS is as much a tool of perception than it is of customer reaction. How potential customers contribute to your NPS surveys - and other online reviews for that matter - plays a significant part in whether they buy and then recommend your company, product and brand. 

How investing in customer feedback software pays off

June 2019

Are you considering customer feedback software? You know it’ll provide great, actionable feedback to improve your customer experience or help improve employee retention, but perhaps you are unsure how to justify the cost or how to determine if it’s a worthwhile investment.

NPS driving best practice customer service from Rackspace

May 2019

Security was a must-have when we chose a technology provider to manage our servers, however, one of the other key reasons we chose Rackspace is its focus on a customer-centric approach, using Net Promoter Score at the heart of its strategy. For us, it made perfect sense for an NPS software provider like SightMill to partner with an NPS-focussed company like Rackspace!

Send NPS surveys to and from 1000s of software products

April 2019

Connecting SightMill directly to your business software will automate the process of sending surveys or receiving survey results – saving your time and effort. We support two APIs and support for a Salesforce; now we have launched our Zapier application to connect to 1000s of software products from CRMs to helpdesk, invoicing to spreadsheets.

A SightMill case study from a leading mutual housing exchange service

April 2019

Case study: HomeSwapper is the UK’s leading mutual housing exchange service with over 450 paying landlords and more than 250,000 active users. HomeSwapper turned to SightMill to measure customer satisfaction using Net Promoter Score. Here's how it worked.

Customer Experience Blogs to Follow

March 2019

To give you a broader view from some of the best bloggers on the subject, we've put together a round-up of the top customer experience blogs that we’re sure you'll find useful.

A SightMill Case Study From An Education eLearning Company

February 2019

Case Study: Education providers are fast becoming leaders in the use of NPS, especially E-learning companies.  We asked one of our customers in this sector to tell us why NPS has been so fundamentally valuable to their growth and development.