The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

Planning improvements in customer experience

June 2022

If your organisation has started to focus on customer experience, you are already heading for a positive outcome. To maximise your chance of success, it’s well worth putting together a plan – partly so you and your team can be sure you have covered all the topics but also to allow you to communicate and involve other teams across the business.

Create dashboards in BI or Tableau of your customer satisfaction data

May 2022

If your organisation uses Microsoft BI or Tableau as a reporting tool to create dashboards from various data sources, then you can easily add a module to view customer satisfaction or NPS scores by accessing SightMill data directly from your BI tool.

CSAT surveys help you understand customer satisfaction

Apr 2022

CSAT (Customer Satisfaction) surveys are designed to help you understand how satisfied customers are with your products or services and generates actionable insights to help you make improvements and so improve satisfaction.

SMS surveys and specific country requirements

Mar 2022

Gathering feedback using SMS text messages is a very quick and effective way to reach your customers. There are a few important topics to consider, especially around regulations and governance that either prevent or limit business text messages in various countries.

CES surveys help you understand how to improve the efficiency of a product or service

Feb 2022

CES (Customer Effort Score) surveys are specifically designed to help you improve elements of your customer’s interaction with your organisation. It helps you understand how difficult it is for a customer to carry out a particular task so you can improve and make it easier for your customers.

Save time creating new survey projects with the new duplicate feature

Jan 2022

Need to create a new survey Project with all your settings and designs? It’s quick and easy to copy a complete Project with the new duplicate feature in SightMill.

Understand and view customer satisfaction by geographic region and city or country

Dec 2021

So many of our customers organise their businesses with a geographic focus, it made perfect sense to launch a mapping feature to allow you to view your customer satisfaction scores by city, region or country. 

How to ask for and respond to customer reviews

Nov 2021

Customer reviews have never been more powerful through a combination of the validation new customers expect to see before purchasing together with their ability to find reviews of your products and services, both positive and negative.

Connect to more platforms with enhanced Zapier integration

Oct 2021

Save time and effort by automating your customer feedback. Connect your existing software to SightMill using our enhanced integration to support a wider range of surveys, formats and platforms.

Ten email and online marketing trends post pandemic

Sept 2021

The Coronavirus global pandemic has changed the face of business and engagement with staff and customers forever. Working from home (WFH) has been a necessity for so many workers and has now become a norm in some industries – but marketing to this audience is hard.