The SightMill NPS Blog
What's happening at SightMill - all about Net Promoter Score
If your organisation has started to focus on customer experience, you are already heading for a positive outcome. To maximise your chance of success, it’s well worth putting together a plan – partly so you and your team can be sure you have covered all the topics but also to allow you to communicate and involve other teams across the business.
If your organisation uses Microsoft BI or Tableau as a reporting tool to create dashboards from various data sources, then you can easily add a module to view customer satisfaction or NPS scores by accessing SightMill data directly from your BI tool.
CSAT (Customer Satisfaction) surveys are designed to help you understand how satisfied customers are with your products or services and generates actionable insights to help you make improvements and so improve satisfaction.
Gathering feedback using SMS text messages is a very quick and effective way to reach your customers. There are a few important topics to consider, especially around regulations and governance that either prevent or limit business text messages in various countries.
CES (Customer Effort Score) surveys are specifically designed to help you improve elements of your customer’s interaction with your organisation. It helps you understand how difficult it is for a customer to carry out a particular task so you can improve and make it easier for your customers.
Need to create a new survey Project with all your settings
and designs? It’s quick and easy to copy a complete Project with the new duplicate
feature in SightMill.
So many of our customers organise their businesses with a geographic
focus, it made perfect sense to launch a mapping feature to allow you to view
your customer satisfaction scores by city, region or country.
Customer reviews have never been more powerful through a combination of the validation new customers expect to see before purchasing together with their ability to find reviews of your products and services, both positive and negative.
Save time and effort by automating your customer feedback. Connect your existing software to SightMill using our enhanced Zapier.com integration to support a wider range of surveys, formats and platforms.
The Coronavirus global pandemic has changed the face of business and engagement with staff and customers forever. Working from home (WFH) has been a necessity for so many workers and has now become a norm in some industries – but marketing to this audience is hard.