The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

Nurturing Organic Referrals Using Net Promoter Score

March 2018

It’s a great moment when you see that your current customers have started to promote your brand and products and nurturing these organic referrals is a pivotal step for growing your business.

Unlike traditional nurturing strategies, using the existing customer feedback (and in this case the Net Promoter Score (NPS) framework) pinpoints your audience’s interactions...

Growing Your Business Through Great Customer Service

February 2018

You’ve been focussed on establishing your business and now have regular customers, a great team who are passionate about your brand and products, and your sights set on growing to the next stage. 

A good way to accelerate is to focus everyone in your company on customer service. If you can delight your customers, you will find that they soon become your best marketing channel... 

Automatically Tag Customer Comments

November 2017

It's great to be able to release new features that really help you save time and can improve your understanding of what can help improve customer engagement. So we're delighted to launch our automated tagging feature that lets you setup rules to apply tags to customer feedback comments and verbatims. Sounds simple - and for any of our Net Promoter Score software users, it's a real time-saver!

NPS surveys on your WordPress site

October 2017

We're delighted to release our WordPress NPS plugin that's designed to make it incredibly easy to gather customer feedback from your website by adding SightMill Net Promoter Score surveys to your WordPress-powered website.

SaaS Startups Benefit from Using Net Promoter Score

October 2017

Are your customers satisfied?

SaaS companies are agile in evolving their products and processes. To help drive product development, you need customer feedback to uncover pain points and prioritize feature requests.

NPS Surveys For Your Event or Conference

September 2017

We're delighted to release our Event NPS feature: specially designed to offer delegate feedback and Net Promoter Score (NPS) surveys for events, training sessions, and conferences.

This new Event NPS feature provides mobile-first NPS surveys to deliver instant Net Promoter Score feedback from delegates attending your event.