The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

using_nps_for_accountants_and_accountancy_firms

Using NPS for accountants and accountancy firms

February 2019

How using feedback can improve business results for accountancy firms

We're delighted that SightMill has been featured by the ACCA (Association of Chartered Certified Accountants).

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a_sightmill_case_study_from_a_small_online_retailer

A SightMill case study from a small online retailer

January 2019

“Cause it’s awesome” – a SightMill case study from a small online retailer

We run a website that sells premium toys and baby gifts; we’re based in the UK but ship all over the world. Making sure that our website is as good as our products is vital to our long-term success.

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top_10_ideas_to_work_more_closely_with_your_promoters

Top 10 Ideas To Work More Closely With Your Promoters

January 2019

Now, unless you’re new to the world of NPS, you’ll probably understand that surveying your customers to collect NPS data is only one piece of the puzzle. The feedback you receive helps you understand what drives engagement for your customer base but also gives you a great opportunity to engage with, and delight, your customers who responded to your NPS survey.

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sightmill_net_promoter_score_software_new_feature_roundup_for_2018

SightMill Net Promoter Score software new feature roundup for 2018

2018 – Our Year in Review

Looking back over 2018, we’ve had a busy year onboarding new customers and releasing new features. If you’re new to SightMill, here’s a round-up of some of the key features that we developed last year. 

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new_sms_text_message_surveys_help_you_gather_feedback_direct_from_mobile_phones

New SMS text message surveys help you gather feedback direct from mobile phones

December 2018

SightMill now supports SMS text message surveys! We’re delighted to report that we now let you gather feedback from customers by SMS text message.

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navigate_feedback_with_ease_with_our_new_dashboard_features

Navigate feedback with ease with our new dashboard features

November 2018

We’ve had a busy early autumn and have released a new dashboard design that makes it easier to navigate and understand the feedback you’re gathering. And a huge thanks to all our customers who helped with feedback!

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spread_out_survey_emails_over_a_of_period_time_with_our_email_drip_campaigns

Spread out survey emails over a of period time with our email drip campaigns

October 2018

Sometimes you want to send out an email survey to all respondents in one hit, sometimes you want to drip feed it out to respondents over a period of weeks. Now, you can do either with our new email drip campaign feature

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how_your_nps_score_affects_your_bottom_line

How your NPS score affects your bottom line

Sept 2018

Most managers and business owners understand, on an intuitive level, that customer satisfaction leads to better business. When someone has a positive experience with your brand, they become a loyal customer, and they come back to repurchase from your brand again and again.

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keeping_track_of_responses_to_customer_feedback

Keeping track of responses to customer feedback

August 2018

To help you track which team member has contacted your customers, we've added a couple of features that let you add a comment (for internal use only) to any customer feedback and to mark it as 'completed' if a team member has finished the follow-up.

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the_difference_between_your_promoters_and_detractors

The difference between your promoters and detractors

July 2018

Here’s the biggest mistake that business owners and customer service managers make in the context of NPS scores: they focus too much on the absolute scores, and fail to look at the bigger picture. 

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