SightMill
Features of SightMill Net Promoter Score survey software
Helping you understand and improve your customer satisfaction
Designed for growth businesses of any size
Ask your Customers for Feedback
Use SightMill to ask for feedback across multiple channels
Email: Send clear, responsive email surveys supporting one-click feedback
Branded: send email surveys from your domain name and email address; customize and personalize the emails. Or embed our surveys in your marketing software.
High response rates: optimized using one-click feedback.
On your schedule: supports flexible schedules and multiple time-zones.
Read more about email NPS surveys
Website: Add feedback surveys to your website in minutes
Quick setup: easy to install on a page of your website (or use our WordPress plugin); avoid survey-overload with display rules.
Customized: change the text, look and feel of your web surveys; ask different follow-up questions based on scores..
Social proof: drive reviews and recomendations by encouraging promoters to leave reviews on Trustpilot, Consumer Affairs, Twitter, Facebook, LinkedIn, and Glassdoor.
Read more about website NPS surveys
SMS: Ask for feedback by text message
Quick Setup: upload your contact list or link via our APIs and you're ready to go.
Customize: change the text messages to fit your brand.
Engage: high response rates with surveys sent by SMS to your customer's mobile phone.
Read more about SMS NPS surveys
Events and Training: ask for feedback at workshops, events or in your store
Response rates: forget paper surveys, great response rates from delegates and customers using a tablet or phone.
Quick setup: get up and running in minutes with a customized survey for your event..
Mobile-first: customers complete surveys direct from their phone in seconds.
Read more about event NPS surveys
Understand customer feedback by Product, Segment, Themes, or Teams
Analyze your customer feedback
SightMill provides tools to analyze your customer feedback and how it relates to your products, segments, geography or teams. We help you identify themes and trends to make actionable changes to the way that you do business.
Themes in feedback
Automatically tag feedback by theme or sentiment, or by product, segment, price or team.
View trends
Our reporting tools help track by theme, product, segment or sentiment how customer experience changes over time.
Enrich your data
Gain more understanding by adding order details or your CRM data to enrich your SightMill view of customer feedback.
Use feedback across your business to improve products and services
Act on feedback to delight your customers
SightMill distributes relevant feedback to the right teams so the whole business can act to address issues and improve the customer experience.
Customer retention
Happy customers stay loyal - with feedback you can listen to your customers and fix their problems.
Gain customers
Customers who have had a good experience are great brand ambassadors helping your business grow.
Improve your business
Acting on customer feedback across your business will help you differentiate and improve your products and services.