Branded: send surveys from your domain name and email address; customize and personalize the emails. Or embed our surveys in email marketing software.
High response rates: using our 1-click feedback that registers customer scores without leaving their email software.
Managed: schedule email delivery to your needs, manage multiple data lists, personalise emails, link to your CRM.
Read more about email NPS surveys
Quick setup: easy to install on a page of your website (or use our WordPress plugin); avoid survey-overload with display rules.
Customized: change the text, look and feel of your web surveys; ask different follow-up questions based on scores.
Social proof: drive reviews and recomendations by encouraging promoters to leave reviews or post to social media.
Read more about web NPS surveys
Setup: upload your customer contact details or connect to your CRM and you're ready to go
Customize: change the text of the main SMS message; setup different follow-up questions based on scores.
Engage: engage with your customers using their mobile phones with great response rates.
Read more about SMS NPS surveys
Great response rates: forget paper, ask event delegates to use their phones - no app to download and takes seconds to complete.
Training, conferences: quick to setup and customize - event organizers can create feedback surveys in minutes.
Track and improve: tag responses by venue, by price, food or topic; or give speakers access to their session results.
Read more about event NPS surveys
Bring order: every feedback can have tags; use tags to identify segments or groups and help organize your feedback.
Save time: add tags from your e-commerce site, from CRM, or use our Auto-Tag to add tags to feedback as its submitted.
What's driving results: see a leaderboard of the top tags by promoter and detractor to identify themes.
Connected: exchange data between systems; we link with 100s of products via industry-standard webhooks or Zapier.
Your data: it's your data; import in if changing NPS platform or export out - or store securely with SightMill.
Understanding data: we include tools, tables, and graphs to help you understand your data and identify and act on trends.
Real-time results: always up-to-date; view your latest feedback and scores in real-time from your dashboard.
What influences customers: view historic graphs to see improvements as a result of your campaigns and actions.
Compare and learn: what influences your customers? Use graphical analysis and tags to see themes.
Your teams stay informed: our workflow feature automatically routes relevant feedback to the right team in real-time.
Works with your software: we fit right in with Slack or other team tools, or use email to keep everyone updated.
Team access: we love teams to have access to results so all plans have generous user licences - setup multiple users in an instant.
Real-time alerts: want to know the instant key customer groups or detractors share feedback? We can alert you or your teams.
Responsive: detractors can be converted to promoters if you deal with issues quickly - we help you with instant alerts.
Web follow-up: cusomize follow-up messages that thanks promoters or encourages positive actions.
Social media: ask a promoter if they would like to share their support via social media - we see great results.
Drive reviews: ask promoters to support you via review sites such as Trust Pilot with our built-in features.
Promoter support: our features ensure you can leverage your promoters' support to help product and brand success.
Use SightMill to effectively gather customer feedback using Net Promoter Score (NPS) surveys. Display surveys directly on your website, send surveys by email, gather employee eNPS, or ask for instant feedback at events, training and conferences.
Agile startups, established product developers and large corporations use NPS as a metric, and use SightMill to constantly monitor the impact of changes and uncover what influences your customers so helping improve customer experience.
Make sure your teams see customer feedback in real-time. To help make this happen, use our workflow feature to automatically route a customer's feedback to the correct team. Route feedback by email or post directly to Slack or to your CRM through integration.
Display NPS surveys on your website; add to any page or use our WordPress plugin and customize the style and language. Display across all browsers with easy setup. Read more about NPS on your website.
Deliver high-response rate NPS surveys to existing customers by email, SightMill provides attractive, personalised email surveys sent out to your specific schedule. Read more about NPS by email.
Unique to SightMill - ask delegates to complete NPS surveys at your live event, directly from their smartphones. Perfect for training, events and conferences. Read more about NPS at events.
Use SightMill to deliver eNPS email surveys to your employees. Measure and improve employee loyalty with secure, anonymized feedback from your teams. Read more about eNPS employee surveys.
Using our workflow automation, link SightMill to your CRM or team collaboration tools so the right team knows the moment there's a promoter or detractor comment.
If you use Google Analytics, you can integrate GA to SightMill directly so you can see promoter or detractor activity with website usage. Great for linking NPS to A/B testing experiments!
SightMill's clear dashboard includes built-in trend tools with daily, monthly, 3month and 12month rolling averages, plus you import or export data anytime or integrate to your CRM system.
Customer feedback texts are powerful insights and in SightMill you can use tags to organize the feedback by theme or groups and see trends by these specific themes.
I'm really impressed how SightMill makes it so easy to get real-time customer feedback via our website and after live training events.
Great to have this level of insight that's really helped improve our market-leading website!
Loved the links to Slack - our teams know instantly when there's customer feedback for their department.