The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

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Keeping track of responses to customer feedback

August 2018

To help you track which team member has contacted your customers, we've added a couple of features that let you add a comment (for internal use only) to any customer feedback and to mark it as 'completed' if a team member has finished the follow-up.

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Automatically Tag Customer Comments

November 2017

It's great to be able to release new features that really help you save time and can improve your understanding of what can help improve customer engagement. So we're delighted to launch our automated tagging feature that lets you setup rules to apply tags to customer feedback comments and verbatims. Sounds simple - and for any of our Net Promoter Score software users, it's a real time-saver!

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NPS surveys on your WordPress site

October 2017

We're delighted to release our WordPress NPS plugin that's designed to make it incredibly easy to gather customer feedback from your website by adding SightMill Net Promoter Score surveys to your WordPress-powered website.

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NPS Surveys For Your Event or Conference

September 2017

We're delighted to release our Event NPS feature: specially designed to offer delegate feedback and Net Promoter Score (NPS) surveys for events, training sessions, and conferences.

This new Event NPS feature provides mobile-first NPS surveys to deliver instant Net Promoter Score feedback from delegates attending your event.

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