SightMill
Improve Products and Services | Track and Create the Best Customer Experience
How can SightMill help you?
SightMill is an online customer experience platform that enables you to ask for real feedback, analyse your responses and make actionable changes to the way that you do business.
Ask
Create responsive surveys on your website, or send surveys by email, by SMS, using QR codes, embed links or use our API.
Analyze
Generate your business metric (your Net Promoter Score, CSAT or CES score) to understand your customers' experience.
Act
Act on customer feedback in real-time; connect across your business and improve every step of the customer journey.
Choose from ready-made templates
SightMill includes ready-made templates for a range of popular survey types to suit your requirements.
eNPS
Employee Net Promoter Score
Smileys
Smiley Icon Surveys
Stars
Star Rating Surveys
Understand customer feedback by Product, Segment, Themes, or Teams
SightMill provides automated analysis of your customer feedback to help you understand trends by product, by customer segment, by teams, or by themes and sentiment.
Who we work with
We work with successful, growth businesses in all sectors:
financial services, professional services, retail, education, technology, and government.
Successful organisations that listen to and act on customer feedback
SightMill works with your systems
SightMill works with your existing systems - with integrations to conntect 1000s of platforms including your CRM, helpdesk, or busines systems - together with powerful APIs that give you the option to create your own application.
Using Net Promoter Score (NPS) as your metric
Millions of successful, customer-focussed businesses rely on the Net Promoter Score (NPS) metric to track and understand the themes that allow the business to focus and improve the experience for their customers.
New to Net Promoter Score? Find out more.
Switching Net Promoter Score software? See how we make this easy.
What our clients say
It's really powerful to hear and act on the feedback from our delegates in real-time to make our training experience ever better; the SightMill team has been great at helping us achieve this.
SightMill makes it easy for us to listen to our users and provide the best possible experience on Fastcase.com.
I'm really impressed how SightMill makes it so easy to get real-time customer feedback via our website and after live training events.
Loved the links to Slack - our teams know instantly when there's customer feedback for their department.
Great to have this level of insight that's really helped improve our market-leading website!
Find out how to improve your business with customer feedback
Discuss your requirements
Schedule a call to discuss your needs and how to implement a customer feedback system
We'll help you get started
Our friendly team will help you get up and running in no time.
Join successful businesses using SightMill to ask, analyze and act on customer feedback
Make SightMill the heart of your Customer Engagement
Net Promoter, Net Promoter System, Net
Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company,
Inc.,
Fred Reichheld and Satmetrix Systems, Inc.