The SightMill NPS Blog

What's happening at SightMill - all about Net Promoter Score

nps_driving_best_practice_customer_service_from_rackspace

NPS driving best practice customer service from Rackspace

May 2019

Security was a must-have when we chose a technology provider to manage our servers, however, one of the other key reasons we chose Rackspace is its focus on a customer-centric approach, using Net Promoter Score at the heart of its strategy. For us, it made perfect sense for an NPS software provider like SightMill to partner with an NPS-focussed company like Rackspace!

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customer_experience_blogs_to_follow

Customer Experience Blogs to Follow

March 2019

To give you a broader view from some of the best bloggers on the subject, we've put together a round-up of the top customer experience blogs that we’re sure you'll find useful.

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how_your_nps_score_affects_your_bottom_line

How your NPS score affects your bottom line

Sept 2018

Most managers and business owners understand, on an intuitive level, that customer satisfaction leads to better business. When someone has a positive experience with your brand, they become a loyal customer, and they come back to repurchase from your brand again and again.

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the_difference_between_your_promoters_and_detractors

The difference between your promoters and detractors

July 2018

Here’s the biggest mistake that business owners and customer service managers make in the context of NPS scores: they focus too much on the absolute scores, and fail to look at the bigger picture. 

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nurturing_organic_referrals_using_net_promoter_score

Nurturing Organic Referrals Using Net Promoter Score

March 2018

It’s a great moment when you see that your current customers have started to promote your brand and products and nurturing these organic referrals is a pivotal step for growing your business.

Unlike traditional nurturing strategies, using the existing customer feedback (and in this case the Net Promoter Score (NPS) framework) pinpoints your audience’s interactions...

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growing_your_business_through_great_customer_service

Growing Your Business Through Great Customer Service

February 2018

You’ve been focussed on establishing your business and now have regular customers, a great team who are passionate about your brand and products, and your sights set on growing to the next stage. 

A good way to accelerate is to focus everyone in your company on customer service. If you can delight your customers, you will find that they soon become your best marketing channel... 

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SaaS Startups Benefit from Using Net Promoter Score

October 2017

Are your customers satisfied?

SaaS companies are agile in evolving their products and processes. To help drive product development, you need customer feedback to uncover pain points and prioritize feature requests.

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