Using NPS for accountants and accountancy firms

February 2019

How using feedback can improve business results for accountancy firms

We're delighted that SightMill has been featured by the ACCA (Association of Chartered Certified Accountants).

"By using net promoter technology, businesses can gain a clearer understanding of their customers’ views and improve their offering..." writes Nick Huber in the ACCA magazine, quoting SightMill founder Simon Collin "NPS is a popular method for businesses to get a snapshot of whether a customer or visitor is likely to recommend your business".

The ACCA is the global body for professional accountants and delivers standards, qualifications, and best practice to its over 200,000 members.