SightMill
Net Promoter Score Powers Customer-Focussed Businesses
Highly Engaged Customers Buy 90% More Often.
SightMill is used worldwide by successful businesses to act on feedback and understand customer engagement.
We're here to help you listen to your customers.
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Used and trusted by great customer-focussed brands including:
How can SightMill help my business grow?
Successful businesses around the world put their customers first and regularly ask, analyze and act on the feedback they receive to constantly improve their products and services.
Improve customer retention as happy customers stay loyal.
The number one source of new leads are referrals from satisfied customers.
Highly engaged customers buy 90% more often and spend 60% more per transaction.
Differentiate from your competitors by delivering great customer service.
Improve your products and services with insight from feedback on your customers' needs.
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How can I put the customer at the heart of what we do?
Listen to your customers. Ask for their feedback, act to solve problems and improve your services. Use SightMill to nderstand the themes that are important to your customers.
See your products and services from your customers' viewpoint.
Identify and fix problems and measure, track and improve customer satisfaction
Align your business around a single metric that represents your customer satisfaction and their views and experience.
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Ask your customers for feedback in a way that works for them
Start by asking your customers for feedback on a regular basis and consider adding feedback after important events in their interactions with you - after a purchase or a call to your help centre or a visit to your website.
Our surveys deliver great response rates because customers find them quick and easy to complete.
Customer feedback gives you data that help you take key business decisions.
Asking for and acting on customer feedback shows you value your customers.
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We're here to help
We're passionate about helping our customers better understand their customers and will help you at every step - from an initial call to helping integrate with your systems.
Let's talk through your requirements - we can give you ideas and best-practice on what works and how to use the feedback.
We can provide an audit of your existing processes and methods to see what could be improved and benchmark you against your sector.
We'll help you get setup, provide training, and integrate to your systems.
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